How We Keep Your Account Secure
Your privacy is the foundation of every account on vidgame. We collect and handle your personal data — your name, payment details linked to JazzCash, Easypaisa, SadaPay and...
What We Collect and Why
When you open your account, we ask for your name, email, phone number and date of birth to verify your identity and prevent fraud. We store your JazzCash, Easypaisa, SadaPay and Raast account links only to process deposits and withdrawals — we never hold your full payment credentials. Your gameplay data — which games you open, your session length, your account balance
— helps us detect suspicious activity and improve platform stability. We use your email and SMS to send withdrawal confirmations, policy updates and, where you've chosen to receive them, information about promotions running on the platform. We do not sell your data to third parties. Where local law permits, we may share anonymised gameplay trends with our payment partners to flag fraud
patterns.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How We Earn Your Trust on Privacy
Privacy policy credibility rests on concrete practices, not promises. We use industry-standard TLS encryption on all connections to vidgame. Your payment links to JazzCash, Easypaisa, SadaPay and Raast are tokenised — we...
Encryption Standard
All account access and payment processing use TLS 1.2 or higher. Your session tokens refresh every 24 hours, and idle sessions time out automatically.
Payment Data Security
JazzCash, Easypaisa, SadaPay and Raast credentials are never stored on our servers. We use tokenised links that let you initiate withdrawals without exposing account details.
Audit Transparency
We commission independent security audits and publish summary findings. Any vulnerability discovered is disclosed responsibly and remediated within our service level agreement.
Policy Update Notice
We notify you 30 days before major privacy policy changes take effect. You can review the new terms in your account and choose whether to continue using the platform.
Data Portability
Request a copy of all your account data — personal info, transaction history, gameplay logs — in a standard format. Delivered via secure link within 7 business days.
Account Control
You hold your account. Change your email, phone number or payment method anytime. Request permanent deletion, and we remove your data from our active systems within 30 days.
Privacy Across Your Account Lifecycle
Your privacy obligations and rights differ slightly depending on where you are in your relationship with vidgame. Whether you're creating an account, making a withdrawal via JazzCash or...
| Account Creation | We collect your name, email, phone and date of birth to set up your account and verify age. This data is encrypted immediately and stored in our Pakistan-based infrastructure. |
|---|---|
| Deposit & Withdrawal | We store tokenised links to your JazzCash, Easypaisa, SadaPay and Raast accounts. Each transaction generates a receipt logged to your account history; we retain these for 7 years for audit and dispute resolution. |
| Gameplay & Session Data | Your game choice, session times and account balance are logged to detect fraud and improve platform performance. This data stays in your account until deletion; we anonymise older logs monthly. |
| Marketing & Notifications | If you opt in, we send you updates about promotions and platform changes via email or SMS. You can unsubscribe anytime from your settings; we stop sending within 24 hours. |
| Dispute & Support Records | Chat logs, payment disputes and support tickets are kept for 3 years to resolve complaints and improve our service. You can request deletion sooner if your dispute is resolved. |
| Account Deletion | Request permanent deletion from your settings or by emailing [email protected]. Personal data is purged within 30 days; anonymised gameplay totals may remain for platform analytics. |
| Legal Compliance | If required by Pakistani law enforcement or regulatory authority, we may disclose your data. We notify you unless legally prohibited. You can review our transparency report on request. |
What Defines Our Privacy Approach
Our privacy framework is built into how vidgame operates day to day. We've chosen to store accounts and encryption keys in Pakistan to keep your data physically local...